TIPS FOR DESIGNING WEBSITES FOR THE MOBILE FIRST GENERATION

Priyesh Vaghjiani • May 10, 2018

Designing a website for mobile

We probably don’t need to tell you why creating a mobile first web experience is important. But in case you do need a little extra convincing it’s worth reminding you that as of 2015 the steadily increasing rate of mobile device web browsing reached a tipping point at which mobile devices contributed more to UK and USA web traffic than desktop PC’s for the first time in history. Fast forward to 2018 and on the whole when you include browsing which takes place inside mobile apps, particularly for social media usage, and that figure is over 60% and rising still.

93% of millennials in the UK own at least one smartphone device and via this method they check their social media accounts on average more than 20 times per day. We really are in a mobile technology first era and there’s no signs of that changing or even slowing down in the coming years. Mobile usage statistics are a pretty compelling story for any brand or business to put mobile first in almost all aspects of marketing but there is another consideration.

Mobile devices by nature are a compulsive and reactive tool for consumers to get information or follow up on intrigue. For this reason mobile browsing has become a very important step in the consumer sales cycle. Both as a digital discovery vehicle but also as part of the traditional real world retail purchase journey. Price comparison is extremely common and increasingly takes place at the physical point of sale where consumers have been empowered by the mobile web to check they are getting the best price before buying. It’s not just price though, consumers will look at peer to peer reviews online at the point of purchase and even search for extra product details. On top of the part mobile plays in the greater consumer sales cycle, millennial online shoppers are increasingly trusting that mobile purchases are just as safe as doing so from a desktop. As a result mobile eCommerce transactions are also on the rise.


So how can you put mobile first thinking in to place? First place to start is your website. Here’s a few simple tips to get you thinking more mobile friendly:

Keep Touch in Mind
It’s surprising how often this goes amiss in modern web design. Some brands are so wrapped up in having a beautifully designed and executed cutting edge site on desktop that they don’t stop to consider how that same site will function on a mobile device when it comes to using touch. Almost all modern day smartphones are use a touch screen user interface.

The best tip here is to think about the mobile design right from the start of your design process and just assume everyone in the world has fat fingers. Make navigation’s clear and not overly cluttered and use large images for easy touch navigation around the site. Don’t wait until the end of your design process to test out the mobile version of the site. Run this alongside your desktop build so you don’t find yourself going back and re-doing your basic design templates.

Use a Single Vertical Page Structure
This tip is mobile specific but it also fits in with modern day desktop trends as well. The days of fitting as much info on to a single page by creating various columns and content areas above the fold are long gone. Users like to scroll. They will swipe bottom to top with their thumb as they browse so create a page narrative that suits that style of browsing and allows all the content on the page to be viewed big and bold in that design style.

With web browsing taking place in portrait mode for the significant majority of browsing sessions it makes sense not to over clutter your pages horizontally and if you are going to do this you’ll need to optimise the mobile layout to work vertically when loaded on certain devices. Tell your story from top to bottom with easy and clear calls to action along the way to move around the site.

Reduce and Forms & Data Entry
Web forms are a UX nightmare in themselves. We all love data collection and learning as much about our customers as we can. There is a purpose to it but the simple truth is users do not like it. What’s worse is that on a mobile device form filling and data entry is more tedious and fiddly than on desktop. Keep form entry requirements to an absolute minimum and use simple drop down selection for responses where possible to make life easier.

Keep it Simple with Your Navigation
This is another tip that works well on mobile and desktop modern day web design. Big cluttered navigation’s are off putting for users. You should be able to architecture your site in a way that allows for the most effortless browsing possible. Drop downs with multiple options can be hard work but drop downs with additional drop downs and sub categories are just mind boggling. When it comes to the mobile user experience most navigational items are hidden or pushed to the side of the template to make room for the largest possible viewing area for page content. You’re going to have a tough time stuffing your big navigation’s in there so try to keep them as concise as possible.

Keep Imagery & File Sizes Limited
Mobile internet is faster now than anyone would have imagined by this point and our infrastructure is constantly improving but roaming cellular internet speeds still can’t compete with wifi connections. Keeping images and other files reduced in size is an easy way to ensure your mobile loading times don’t suffer. Consumers don’t have the patience to wait when they’re used to having what they want when they request it so don’t be the site that loses traffic because you were too slow to load.

Faster page loading times will also impact for SEO scoring significantly as slow loading times are considered by search engines to provide a poor user experience. And let’s face it, they right!

For all web design queries, please do check us out at E-Apps Solutions.

By Digital Inspired February 2, 2026
Discover the Digital Inspired difference - our hands-on partnership approach delivers exceptional digital solutions that drive real growth for your SME.
By Digital Inspired January 26, 2026
Discover how mobile-first design transforms business websites from static pages to powerful revenue engines. Learn implementation strategies and unlock your SME's digital potential.
By Digital Inspired January 19, 2026
Discover how mobile apps for SMEs can transform your business in 2026 with these four key trends that boost customer engagement and drive measurable revenue growth.
By Digital Inspired January 12, 2026
Discover 5 effective measuring strategies to track how your digital products drive revenue. Learn which metrics truly matter for your SME's success and growth.
By Digital Inspired January 5, 2026
Discover practical, step-by-step guidance for boosting your brand with strategic graphic design that converts visitors into customers and elevates your business.
By Digital Inspired December 29, 2025
Discover how future-proofing SME digital solutions can help your business thrive in 2025 and beyond. Learn strategies for sustainable growth in a rapidly evolving digital landscape.
By Digital Inspired December 22, 2025
Discover 7 practical strategies from SME digital success stories that drive measurable business growth. From implementation to ROI - your path to digital transformation.
By Digital Inspired December 15, 2025
Discover how exceptional digital design for SMEs delivers measurable ROI, builds credibility, and transforms customer experiences. Elevate your brand with strategic design.
By Digital Inspired December 8, 2025
Discover how SMEs can leverage 4 breakthrough digital growth trends in 2025, from AI-powered automation to immersive experiences, with robust digital growth solutions.
By Digital Inspired November 27, 2025
Is your website turning away potential customers instead of converting them? You're not alone. In 2025, 67% of SMEs struggle with digital products that fail to deliver real business results, despite having an online presence. For small and medium enterprises, the difference between surviving and thriving increasingly depends on the quality of your digital experience. It's no longer enough to simply exist online - your digital presence must actively work to attract customers and drive growth. At Digital Inspired, we've helped hundreds of businesses transform their digital presence into powerful growth engines. Here's our step-by-step guide to creating an SME digital experience that genuinely connects with customers and delivers measurable results. 1. Start With a Customer-First Strategy The most common mistake SMEs make is designing their digital presence around what they want to say rather than what their customers need. Begin by thoroughly understanding your customers' journey, pain points, and what they're really looking for when they interact with businesses like yours. Create detailed customer personas that capture not just demographics but also digital behaviours, preferences, and frustrations. What devices do they use? When are they most likely to search for your services? What problems are they trying to solve? This foundation ensures every design decision, content piece, and feature serves a real customer need rather than an internal preference. Your digital experience should solve problems for users, not create new ones. 2. Design an Intuitive User Journey Your website or app should guide visitors naturally toward their goals, whether that's making a purchase, booking a service, or finding information. Map out the entire user journey from first touch to conversion, identifying potential roadblocks and opportunities to delight. Key elements of an intuitive journey include: Clear, prominent calls-to-action that stand out visually Logical information architecture that mirrors how customers think Streamlined navigation with descriptive labels Simplified forms with only essential fields Visible contact information and support options Remember that confusion leads to abandonment. Every click should move users confidently toward their destination without requiring them to think about what to do next. 3. Prioritise Mobile-First Design In 2025, mobile traffic accounts for over 65% of web visits for most SMEs. Yet many businesses still design primarily for desktop, treating mobile as an afterthought. This approach severely limits your growth potential. Mobile-first design means beginning your design process with the mobile experience, then expanding to larger screens. This approach ensures your core functions work flawlessly on smaller devices, where most customers will encounter your brand. Focus on touch-friendly interfaces with appropriately sized buttons, simplified menus, and content prioritised for smaller screens. Ensure load times are lightning-fast - each second of delay on mobile increases bounce rates by 20%. The mobile apps we create follow these principles, resulting in engagement rates 3x higher than industry averages. 4. Create Content That Converts Your digital content should actively work to move customers through your sales funnel, not just fill space. Each piece of content needs a clear purpose aligned with a specific stage of the customer journey. For SME digital experiences, conversion-focused content includes: Benefit-driven headlines that speak directly to customer needs Concise, scannable text with bulleted lists and subheadings Social proof elements like testimonials, reviews, and case studies Visual content that demonstrates your product or service in action Clear next steps that guide users toward conversion Remember that your website visitors typically scan rather than read in detail. Make your key messages stand out visually and ensure they communicate value quickly. 5. Build in Personalisation Capabilities Personalisation has become essential for SME digital experience, with businesses implementing tailored content seeing conversion rates increase by up to 30%. Even with limited resources, you can incorporate simple personalisation strategies that make a significant impact. Start with these achievable personalisation tactics: Segment email communications based on previous interactions Display relevant product recommendations based on browsing history Tailor landing pages for different traffic sources Implement geolocation features to show local information Use cookies to welcome returning visitors differently As your digital maturity grows, you can implement more sophisticated personalisation through customer data platforms that create truly individualised experiences at scale. 6. Implement Analytics and Continuous Improvement A truly effective SME digital experience isn't static - it evolves based on real user data and behaviour. Implement comprehensive analytics that go beyond basic traffic metrics to understand how users actually interact with your digital products. Focus on these key performance indicators: Conversion rate by traffic source and device User flow and drop-off points in key journeys Engagement metrics (time on page, scroll depth, interactions) Form completion rates and abandonment points Return visitor rate and customer retention Use these insights to make regular, incremental improvements to your website or app. Even small optimisations can compound to create significant growth over time. 7. Connect All Digital Touchpoints Your customers don't experience your brand in silos - they move between your website, social media, email communications, and perhaps your mobile app. These touchpoints must work together to create a cohesive customer experience. Audit all your digital channels to ensure consistent messaging, visual identity, and user experience. Information captured in one channel should be accessible in others to create a seamless journey. Consider implementing these connected experience elements: Single sign-on across all digital properties Consistent product information across channels Shared customer service history between platforms Cross-platform notification systems Unified analytics to track cross-channel journeys This connected approach ensures customers receive consistent value regardless of how they choose to engage with your business. Transform Your Digital Presence for Meaningful Growth Creating an exceptional SME digital experience isn't about chasing trends or implementing flashy features. It's about thoroughly understanding your customers and building digital products that genuinely meet their needs while driving your business goals. The most successful SMEs approach digital experience as an ongoing programme of improvement rather than a one-time project. Each refinement brings you closer to a digital presence that not only attracts customers but converts and retains them. At Digital Inspired, we specialise in creating websites and mobile apps that don't just look good - they deliver measurable business results through thoughtful user journey optimisation, compelling design, and strategic functionality. Ready to transform your digital presence into a powerful growth engine? Let's talk about how we can collaborate to create digital experiences that truly represent your brand and connect with your ideal customers.
More Posts